Inaccurate Council Tax bills have been sent to 36,000 households in Cherwell District, with errors in people’s names and the amounts of tax due.
The company responsible for this contracted-out service is Capita, and they are being paid over £700,000 of our money as tax payers. What a shambles! “It’s absolutely appalling that this mistake has happened,” said Cllr Sean Woodcock, Leader of the Labour Group. Sean also voiced concern about the confusion this has caused to residents – and the extra work for Council staff dealing with enquiries from bewildered and anxious people. Capita has apologised, but that does not excuse their incompetence – we expect better value for our money!
Here we have yet another example of privatisation failing to improve the service to the public.